ESSENTIAL JOB FUNCTIONS:

• Receives complex customer needs via telephone, and/or electronic contact regarding the organization's products and/or services, enters and adjusts orders, performs proactive selling and marketing of products, and resolves questions and complaints within span of control.
• Responds to a wide scope of inquiries and/or complaints regarding the organization's products and/or services, pricing, delivery dates, adjustments to bills/orders, and other account management questions.
• Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
• Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
• Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders and facilitate recurring or new orders.

EDUCATIONAL REQUIREMENTS:

Required:

• High School Graduate or Diploma

EXPERIENCE REQUIREMENTS:

Required:

• Two years of customer service experience.

Preferred:

• PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook)