Ensures HIT environment is functioning at an optimal level and end users' needs are met. Provides end user support including training on new device capability, basic device operations, accessing network resources, and device security best practices. Follows procedures for managing tickets including timely acknowledgment, appropriate communication with complete resolution

As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting opera